These general terms and conditions of sale (hereinafter referred to as the "Terms and Conditions") are entered into between
On the one hand, Camillanne SARL, whose trade name is Marie Puce, hereinafter referred to as "Marie Puce"
And on the other hand, persons, private individuals or not, wishing to make a purchase via the online sales site www.mariepuce.com, hereinafter referred to as the "Customers" or the "Customer" individually.
These general terms and conditions below apply to all orders placed by the Customer with Marie Puce on the website www.mariepuce.com. (hereinafter referred to as the "Website").
Placing an order constitutes acceptance by the customer, which entails the formation of the contract and the final acceptance by the customer of the prices and description of the products available for sale, as well as of all the general terms and conditions of sale.
The acquisition of these products is exclusively reserved for personal use and not in connection with the customer's professional activity.
After the order has been placed and therefore the acceptance of these conditions, a confirmation of receipt of the order detailing the products ordered and the delivery costs will be sent by e-mail to the address indicated by the customer.
All products are offered on the site within the limits of available stocks and any mention of the stock of products appearing on the site is given for information only. In case of unavailability of one of the products, the customer will be informed as soon as possible by e-mail of the possible cancellation of his order or of the partial delivery of the order. Consequently, any order for an unavailable product that has been effectively paid for will not give rise to any compensation or indemnity other than the refund of the said Product and any related delivery costs.
The reimbursement of unavailable products and any delivery costs will be made within a maximum of 15 days following the processing of the order.
2 - Deliveries and shipping costs
Shipping costs are communicated to the customer before the order is accepted. Depending on the delivery address given by the customer, delivery costs are offered above a certain order value. In all cases, the delivery costs are clearly indicated to the customer during the ordering process and can be consulted in the Delivery section of the home page of the www.mariepuce.com website.
The transfer of risks on the products takes place as from their reception by the Customer.
Orders placed outside the periods of sales, private sales, sales of fabrics by yard are processed within 48 hours of their receipt. Orders placed during sales periods, private sales, clearance sales and sales of fabric by the metre may have a processing time extended to 5 days.
Delivery times are approximately 2 to 3 days in France and 5 to 15 days abroad after the order is processed. The customer receives a confirmation email when the order is shipped and can track the shipment at any time via the parcel numbers and tracking information sent in the shipment confirmation email. If the customer has created an online account, the delivery tracking is available at any time by connecting directly to the account under the heading "my orders".
The carrier is solely responsible for any delay in delivery and, in such a case, this will not give rise to any compensation for the Customer.
3 - Prices
All prices indicated on the website are in Euros and include the current French VAT. Any change in the applicable VAT rate will automatically be reflected in the price of the products in the online shop. The packages leave from France. There is no minimum order amount.
In the case of direct import of products from metropolitan France, for countries outside the European Union and DOM TOM, import taxes may be requested from the customer by the local customs service, depending on the value of the package.
For more information, the customer should contact the customs service of his country.
The price indicated on the product sheets does not include transport. These costs depend on the delivery address and the mode of transport selected.
4 - Payment
Marie Puce accepts payment by credit card: Visa, Mastercard and Paypal.Payment methods such as bank transfer and cash on delivery are not accepted.
The invoice amount will be debited from the customer's account at the time of your order.
If one or more products could not be delivered, the corresponding amount will be credited again within a maximum of 15 days. In case of refusal of payment, the order will be cancelled and the customer will be informed by e-mail.
5- Payment security
For the security of payments, the Marie Puce website uses a bank card payment solution with the 3D secure system, which allows double identification of the cardholder via a secure single-use code. All transmissions to the banks are encrypted and secure. At no time is the customer's card number communicated or stored on the www.mariepuce.com website.
The validation of the payment by the customer's bank can only take place after the customer has entered the secure code. The secure code is received by SMS or on the customer's bank application and must be entered within a very short time. If the customer fails to authenticate within the time limit, the payment will be refused and the order will be cancelled.
Marie Puce reserves the right to refuse any order from a customer whose payment is refused or with whom there is a dispute.
6- Exchanges, returns and refunds
The customer has the right to withdraw from the contract without having to justify himself or herself and without penalty.
He has a period of 14 days from the delivery of the order, it being specified that if this period normally expires on a Saturday, a Sunday or a public holiday, it is extended until the next working day.
After the 14-day cooling-off period, and in the event that an item is not to your liking, the customer may exchange it or request a refund (excluding sales and promotions) within 30 days from the date of receipt of your order. To do this, simply return the unworn item, having filled in the delivery note attached to your order, to the following address:
60 rue du Cherche Midi
The customer is responsible for return shipping costs, taxes and customs duties.
Refunds are possible except for sales, promotions and end of series.
Refunds are made by bank transaction on the credit card or paypal account used to pay for the order. The refund is based on the price of the product returned at the time the order was placed. The refund is made within 15 days of receipt of the returned product.
The returned items must be in new condition and with the label. Stained, worn or unlabelled items will not be refunded. If an item received by Marie Puce is not reimbursed due to its condition, the customer will be informed by email and will be able to collect it.
The Marie Puce gift card is valid for one year from the date of purchase on the website. It contains a unique code that can be used on one or more occasions for the amount of the card. It can be supplemented by another means of payment. The Marie Puce gift card is not accepted in shops and cannot be exchanged or reimbursed, particularly if it is no longer valid. If the gift card code is lost, it can be sent by post to Marie Puce, 60, rue du Cherche-Midi, 75006 Paris, on presentation of a valid ID.
7 - Legal guarantees
As a consumer, you benefit from the legal guarantee of conformity (articles L211-1 et seq. of the French Consumer Code) and the guarantee of hidden defects (articles 1641 et seq. of the French Civil Code) for all items sold on the Website, allowing you to return defective or non-compliant products.
Marie Puce shall not be held liable for any inconvenience or damage relating to the use of the Internet network, such as a break in service, the presence of computer viruses or external intrusions, or more generally for any event qualified as force majeure by the courts.
9- Intellectual property
The site is the property of the company Camillanne SARL in its entirety, as well as all related rights. The company CAMILLANNE reserves the right to modify all or part of this site at any time. Any reproduction, in whole or in part, is systematically subject to the authorisation of the owner.
10. Applicable law
These GTC and orders are governed by French law.